All our deliveries are fast & free!

You will receive your free delivery within 1-8 business days of order, depending on your region

Yes!

Upon unboxing the mattress, allow it to expand for a few minutes before utilisation. Do take note that on an average, it would usually take at least 48 to 72 hours for the mattress to fully inflate.

Please contact our live chat support immediately or email us at [email protected] with your order number.

As of now, we do not collect or dispose of old mattresses.

Yes, 100% money-back guaranteed, no hidden charges.

We can afford to do this because close to 100% of customers are satisfied with their mattress, making the return rate negligible

No need! You can return the mattress without the box, as special machinery is required to vacuum-seal and pack a mattress.

Not to worry, we will uphold our 120 Day Trial promise as long as the mattress is not extensively damaged and it is returned within 120 Days. Please refer to our Terms and Conditions for more information.

Every refunded mattress is donated to Salvation Army Australia to be donated to a person in need. This not only lends a helping hand to those that need it, but also minimises harm to the environment!

The mattress firmness level adapts to the weight of the user, it can be anywhere between 6 – 7 (on a scale of 1-10).

This the firmness level that preferred by the vast majority of Aussie sleepers, and is also the ideal firmness recommended by sleep experts for adequate back support.

Dimensions: Width x Length x Height

Single
Dimensions: 92 x 188 x 27cm
Weight: 21kg

King Single 
Dimensions: 107 x 203 x 27cm
Weight: 26.5kg

Double
Dimensions: 138 x 188 x 27cm
Weight: 30kg

Queen
Dimensions: 153 x 203 x 27cm
Weight: 37kg

King
Dimensions: 183 x 203 x 27cm
Weight: 44kg

Yes! The Origin Hybrid® Mattress is anti-dust mite, anti-bacteria, hypoallergenic and made with 100% natural materials with higher hypoallergenic properties.

Any flat bedframe will work well with the Origin Mattress (slats too). You can even use it on the floor if you like! However we don’t recommend using the mattress with an adjustable bed base as it might damage the comfort pocket springs in the long run.

The mattress cover is highly breathable, allowing airflow to transfer body heat to the HexaGrid™ layer below,

And then that’s when the temperature regulation kicks in.

When your body is warm, the HexaGrid™ wlil expand, promoting airflow to cool you down

And when you’re cool, the HexaGrid™ contracts, trapping heat and keeping you warm.

Both layers work in synergy to keep you at the ideal temperature for uninterrupted, weightless sleep.

The Origin Hybrid comes with motion isolation technology, such as top class memory foam and a pocket spring base material that absorbs kinetic energy from movements.

All so you can stay blissfully asleep even when as partner moves in and out of bed!

The Origin Quantum complies with CertiPUR-US® and CeriOEKO-TEX®.

These certifications assure that our products are tested in independent labs, are free of harmful substances and are safe for all (including babies & toddlers).

Quality materials, and quality craftsmanship.

All our mattresses are stress-tested to ensure than they remain comfortable, supportive and durable for as long as you need them to.

The Origin Hybrid Mattress’s weight limit per mattress size is as follows:

1. Single and king single: 100kg total
2. Double: 200kg total
3. Queen & King: 240kg total 

Adjustable firmness is a marketing ploy more than anything. For example, did you ever hear anyone complain about the firmness of a mattress in a 5-star hotel? Not really, cause a good mattress is able to perfectly adapt to the weight of the user

The Origin Hybrid mattress does not have a removable cover.

15 Years

This warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).
• Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the mattress cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

3 Years (from date of receive)

This limited warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress topper be continuously supported by a proper mattress to support the collective weight of the mattress topper and its user(s).
• Any physical or structural flaw in the mattress topper that causes the foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the mattress cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

2 Years (from date of receive)

This limited warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear.
• Any physical or structural flaw in the latex pillow that causes the foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the pillow cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

Claims covered under these limited warranty may be made by reaching us at [email protected]

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing by email at [email protected] within three (3) hours of receipt of your delivery.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) hours of receipt of delivery are subject to fees.