Frequently Asked Questions

You will receive your delivery within 72 working hours. Kindly select your preferred date and time slot at the checkout page.

Shipping is free for all regions within Australia. This is applicable for all Origin products as well.

Upon unboxing the mattress, allow it to expand for a few minutes before utilisation. Do take note that on an average, it would usually take at least 48 to 72 hours for the mattress to fully inflate.

Please contact our live chat support immediately or email us at enquiry@originmattress.com with your order number.

Unfortunately, we do not collect or dispose your old mattress at the moment.

Our trial period starts on the date of arrival and once your order has been shipped to your address. 

When you return the mattress, there is no need to place the mattress back into its original packaging. Due to the need for special machinery in order to repackage the mattress, we do not expect our customers to go through the hassle of repackaging.

To make a return request, send an email with your order number, image of mattress and reason for returning to enquiry@originmattress.com. We’ll arrange for your mattress to be picked up from your residence.

Once the mattress is returned, the refund will take 4-7 days to process. The refund will then be made directly back to your original payment method (usually via debit/credit card)

Not to worry, we will uphold our 120 Night Trial promise as long as the mattress is not extensively damaged and it is returned within 120 Nights. Please refer to our Terms and Conditions for more information.

No way! Every mattress is fresh out of the box. Our mattresses are packaged using specialized equipment and technology. Each returned mattress is either recycled, donated or refurbished.

The Origin Hybrid® Mattress has:

✓ Bottom Layer
✓ Foam Encasement Layer
✓ Individually Pocketed Coil Springs
✓ Cooling Gel Memory Foam Layer
✓ Natural Latex Layer
✓ Luxurious Tencel™ Cover

Yes. Our Origin Hybrid® Mattress is anti-dust mite, anti-bacteria, hypoallergenic and made with 100% natural materials with higher hypoallergenic properties.

No, the Origin Hybrid® Mattress is engineered with Coolmax® Cooling Technology to keep you cool and comfortable. With natural Latex and Tencel materials used, it increases breath-ability and ventilation for a cooler sleep.

Yes. With our Motion Isolation™ technology, and top class memory foam material that absorbs kinetic energy from movements, you can stay blissfully asleep even when your partner moves or gets in and out of bed.

No. With the 3 main layers of the Origin Hybrid® Mattress (Natural Latex, Cooling Gel Memory Foam, and Vanadium Calico Encased Pocket Springs), our mattresses are more durable than regular mattresses. We will recommend rotating your mattress every 6 months for even wear.

Yes, you can! Just make sure to follow the safety instructions for the electric blanket. Our mattress has been fire-tested and certified to meet major international standards like the ASTM E1590 and European Norm (EN) 597.

Our mattress is designed to rest on any bed frame – slatted base frames, box spring frames, adjustable bases or even on the floor. The best sleep anywhere.

Single: 92 x 188cm – 25kg

King Single: 107 x 203cm – 30kg

Double: 138 x 188cm – 35kg 

Queen: 152 x 203cm – 42kg

King: 183 x 203cm – 48kg

15 Years

This warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).
• Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the mattress cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

3 Years (from date of purchase)

This limited warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress topper be continuously supported by a proper mattress to support the collective weight of the mattress topper and its user(s).
• Any physical or structural flaw in the mattress topper that causes the foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the mattress cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

3 Years (from date of purchase)

This limited warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear.
• Any physical or structural flaw in the latex pillow that causes the foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the pillow cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

5 Years (from date of purchase)

This limited warranty covers the following:

• Visible indentations resulting from flaws in manufacturing and not from normal wear and tear.
• Any physical or structural flaw in the bed frame that causes its wood to break despite normal usage and proper handling.

This limited warranty does not cover the following:

• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from the overweight of mattress and consumer.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

Claims covered under these limited warranty may be made by reaching us at support@originmattress.com

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing by email at support@originmattress.com within three (3) days of receipt of your delivery.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.